Privacy Policy

2.1 Information You Provide to Us

We collect minimal information that you provide directly to us:

• Email Address: We collect your email address when you contact us for support, make a purchase, or subscribe to our services
• Communications: Information you provide when contacting us for support or customer service

What We Do Not Collect:

• Account Information: We do not require account creation. We do not collect names, passwords, or other account details
• Content: We do not permanently collect or store your photos, images, or other files. Images are temporarily processed only during service delivery and are automatically deleted after processing
• Payment Information: All payment information is securely handled by PCI-compliant third-party payment processors. We do not collect, store, or have access to your payment details, billing addresses, or full transaction information
• Preferences: We do not save or collect your settings or preferences

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

• Usage Data: How you interact with our Services, including pages visited, features used, and time spent
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Location Data: General location information based on your IP address (we do not collect precise GPS location)
• Log Data: Server logs, including timestamps, access times, and referring website addresses
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

2.3 Image Processing

When you upload images to our Services:

• Images are temporarily stored on secure servers only for the duration needed to complete processing
• Images are processed using AI technology to provide restoration, transformation, and creation services
• We do not permanently store your images - both original and processed images are automatically deleted after the download period expires
• We do not use your images to train or improve our AI models
• We do not use your images for marketing or promotional purposes
• We do not share your images with third parties except as necessary for processing (e.g., AI service providers who process images on our behalf)

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers (for temporary image processing only)
• AI and machine learning service providers who temporarily process your images to provide services
• Payment processors (who handle all payment information securely - we do not have access to your payment details)
• Analytics and performance monitoring services (these services do not have access to your images)
• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. We do not share your images with third parties except as necessary for temporary processing to provide the services you request.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent illegal activity or fraud
• Respond to legal claims or disputes

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with your explicit consent or at your direction.

5.1 Data Storage

Your information is stored on secure servers located in data centers that may be outside your country of residence. We use industry-standard encryption and security measures to protect your data during transmission and storage.

5.2 Data Retention

We do not permanently store your images. Images are temporarily stored only during the processing and download period. After the download period expires, both original and processed images are automatically deleted from our servers.

We may retain certain metadata and usage information (such as email addresses for transaction records) for legal, accounting, or regulatory purposes, but your actual images are not retained beyond the processing and download period. You may request deletion of any retained information at any time by contacting us.

5.3 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure coding practices
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7.1 Access and Portability

You have the right to access, review, and receive a copy of your personal information. You may also request that we provide your data in a portable format.

7.2 Correction

You have the right to correct inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions for legal compliance, ongoing business purposes, or technical limitations.

7.4 Objection and Restriction

You have the right to object to processing of your personal information or request that we restrict processing in certain circumstances.

7.5 Opt-Out Rights

You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us. You may also opt-out of certain data processing activities where applicable.

7.6 Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing before the withdrawal.

10.1 Legal Basis for Processing

We process your personal information based on the following legal bases:

• Contract Performance: To deliver the service you request (processing your images)
• Legitimate Interest: To improve functionality, ensure security, and prevent fraud (balanced against your rights and interests)
• Consent: For optional analytics or cookies where applicable
• Legal Obligation: To comply with applicable laws and regulations

10.2 Data Protection Officer

If you have questions about our data processing activities or wish to exercise your GDPR rights, you can contact our Data Protection Officer at contact@thepixverse.com.

10.3 Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your data protection rights. A list of EU data protection authorities can be found at https://edpb.europa.eu/about-edpb/board/members_en.

10.4 Automated Decision-Making

We may use automated processing, including AI-powered image processing. You have the right not to be subject to decisions based solely on automated processing that produces legal effects or similarly significantly affects you, unless such processing is necessary for contract performance or you have provided explicit consent.

11.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we collect, use, disclose, and sell (we do not sell personal information).

11.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

11.3 Right to Opt-Out

You have the right to opt-out of the sale or sharing of your personal information for cross-context behavioral advertising (we do not sell personal information).

11.4 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

11.5 Shine the Light

California's "Shine the Light" law permits California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes.

12.1 Canada (PIPEDA)

If you are located in Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access, correct, and withdraw consent for collection of your personal information.

12.2 Brazil (LGPD)

If you are located in Brazil, you have rights under the Lei Geral de Proteção de Dados (LGPD), including rights to access, correction, deletion, portability, and information about data processing.

12.3 Australia (Privacy Act)

If you are located in Australia, you have rights under the Privacy Act 1988, including the right to access and correct your personal information, and to make complaints to the Office of the Australian Information Commissioner (OAIC).

12.4 Other Jurisdictions

We strive to comply with applicable privacy laws in all jurisdictions where we operate. If you have questions about your privacy rights in your jurisdiction, please contact us.